Privacy Policy
Ty Carmel
At Ty Carmel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
Information We Collect
We collect information about you in two ways: information you provide to us directly, and information collected automatically through our website platform. Contact & Enquiry Data: When you fill out our enquiry form, we collect your name, email address, phone number, and any specific details or messages you include in your request. Technical & Analytics Data: Our website platform automatically collects certain technical details when you visit, including your IP address, browser type, operating system, pages viewed, and the
dates/times of your visit.
How We Use Your Information
We use the information we collect to:
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Respond to your enquiries and provide customer support.
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Process and manage your bookings or service requests.
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Maintain, secure, and improve the performance of our website.
Booking Engine & Payment Processing
Online bookings and scheduling on our website are powered by an external property management system called SuperControl. When you book a stay or submit payment details via our integrated widgets, your personal booking data is processed securely through SuperControl's system. Please note that Ty Carmel does not directly collect, store, or process your credit or debit card details. Payments are securely handled by PCI-compliant payment gateways connected directly to SuperControl. Any information you input during the booking or checkout process is processed in accordance with the SuperControl Privacy Policy found at https://www.supercontrol.co.uk/policies/privacy/
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your data with Service Providers: Trusted third-party vendors—specifically our website host and SuperControl—who enable us to host our site and run our booking platform, under strict confidentiality agreements. Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights and safety.
Cookies and Tracking
Our website and the embedded SuperControl booking widgets use cookies to ensure basic functionality (such as remembering your booking choices), track availability calendars, and analyze site traffic. You can adjust your browser settings to refuse cookies, but some parts of our website or calendar widgets may not function correctly as a result.
Your Rights
In accordance with UK GDPR and data protection laws, you have the right to access, update, correct, or request the deletion of the personal information we hold about you. To exercise these rights, please contact us using the details below.